Privacy Policy 
The information we collect

In most cases, Coolcat L.L.C, collects Personal Data directly from the User. When you inquire about Coolcat L.L.C services, we will collect your name, your business title, your  contact information (email, phone number, and address), your IP address(es) .

When you use the "Submit a ticket" form located on the "Contact Us" page on our website, we ask you provide us with your first and last name, your email address, your contact phone number,  as well as the details about your issue/request. If you use the "live chat" feature, we request your first and last name, your email address, and your contact phone number, as well as details about your request. We also record your IP address for web analytics to improve our product and experience. When you submit a request to receive Coolcat L.L.C newsletter or marketing materials, we will Process your email address.

This website may provide interactive features, including chatbot, managed chat, and session replay. You agree that we may record and retain a transcript of all communications via these features and/or may record or recreate your activity while using the website, in order to provide services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these features or of our website is governed by this Privacy Policy and our Terms and Conditions.  

Why we Process and how we use Personal Data

We Process your Personal Data at your request and with your consent to allow you to determine whether to contract for our products or services, and to allow us to troubleshoot issues you are having and respond to your inquiries.

When you purchase products or services from Coolcat L.L.C , or when you sign up to receive Nextiva’s newsletter or marketing communications, we may contact you regarding similar services or products that we believe may be of interest to you. You may opt out of such communications at any time by clicking on the unsubscribe link located in the email from us.

We may use your Personal Data for a variety of other legitimate business interests, including:

• to provide services;

• to analyze, maintain, and improve our business offerings;

• to enhance your website experience;

• internal recordkeeping, audits, and investigations;

• insurance purposes;

• to protect against and identify fraud and other criminal activity; and

• to exercise or defend against legal claims.

You are under no statutory or contractual obligation to provide Personal Data to Coolcat L.L.C. However, if you do not provide certain information, we may not be able to enter into a business agreement with you or process your request for assistance.

With whom we share Personal Data

Coolcat L.L.C employees: Your Personal Data is shared internally among Coolcat L.L.C and CCG&T employees, as is appropriate to allow us to serve your business needs and respond to your requests.

Others working for us: We may share your information with service providers who help us run our business, including hosting our sites, delivering our emails and marketing communications to you, analyzing the data we collect, helping us with sales attribution (e.g., to see if we showed you an ad on a platform site and then you bought a product from us) and sending you the products and services you requested. We also share your information with lawyers, auditors, consultants, information technology and security firms, and others who provide services to us. We share only the personal information needed for these companies to complete the tasks we request. They are required to protect your information in the same way we do and will not share it or use it for any other purpose than to provide us services.

Other third parties:

• Law Enforcement. We may share your Personal Data with law enforcement, other government entities, or our legal counsel: (1) if we believe there has been a violation of our Terms & Conditions or other user policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement; or (4) as otherwise required by law. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.  

• Coolcat L.L.C or CCG&T does not sell or share Personal Data with third parties for marketing purposes.

• No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• How we protect your Personal Data

• We take the security of your data very seriously. We have established electronic and administrative safeguards, including data encryption and restricted personnel access, designed to secure the Personal Data we collect, to prevent unauthorized access to or disclosure of that information, and to ensure it is used appropriately. We also have internal policies and measures in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than employees of Coolcat L.L.C and the above-discussed third parties in the proper performance of their duties. These policies and measures are regularly reviewed and updated as appropriate.

• Although we strive to keep your Personal Data secure, no security measures are absolute, and we cannot guarantee that your Personal Data will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that Nextiva has experienced a Personal Data Breach, unless we are not required to do so under Applicable Law.

• Automated Processing

• Coolcat L.L.C uses data and information about you to make relevant suggestions to you and others. We use the information and data that you provide and that we have about Users to make recommendations or provide guidance as far as customer sentiment that may be useful to you. For example, we use data and information about you and information that you provide to us to let you know how your customers are feeling about you.

• Where we store and how long we retain Personal Data

• Your Personal Data will be stored in a variety of places, including Coolcat L.L.C  IT systems and will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Nextiva, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.